Help Center
Returns & Warranty Policy
Return Policy
We accept returns of unworn and unused items in their original condition, with the original packaging and proof of purchase, within 14 days of purchase. Call It Spring reserves the right to refuse any return submitted after the 14-day return period or any item that is not returned in its original condition.
A few exceptions apply:
- For hygiene reasons, earrings, jewelry, sunglasses, hair accessories, cosmetics, socks, and underwear cannot be returned or exchanged.
- Items must be returned unworn, unused, and in their original packaging, which must also be in good condition.
- Items purchased as part of a bundle or promotion, such as Buy 1 Get 1 Free, must be returned together for the refund to be processed. If all promotional items are not returned together, an additional SAR 25 shipping fee may apply.
- If a non-returnable or incorrect item is sent back, the return may be declined and a SAR 25 shipping fee may apply to send the item back to your address.
Items purchased from third-party retailers or department stores must be returned directly to the original retailer and will be subject to that retailer’s return policy.
How can you return your order?
Online orders can be returned either in-store or via courier through our Returns Center.
For online returns via courier, please submit your return request through the Returns Center link available on our website. Once your request is submitted, a courier will contact you to arrange collection of the returned items.
To return in-store
In-store returns are currently available.
Please bring your invoice or order confirmation containing the barcode and present it to a store associate, who will assist you with the return.
Free Returns via Courier
We offer free return shipping for online orders.
To request a return, please use the Returns Center link available on our website. A courier will contact you to arrange collection of the returned items.
Please note that original shipping charges are non-refundable.
What is your price adjustment policy?
Price adjustments may be applied to regular-priced items purchased in-store only, within 7 days of the original purchase, provided the original receipt is presented.
Price adjustments are not applicable to promotional items or items purchased as part of a special campaign.
Price adjustments are not available for online purchases.
Do I need to pay to return my order?
No. We offer free return shipping on eligible online returns.
Refund Method
Refunds will be processed exclusively to the original payment method used for the purchase.
In cases where a refund to the original payment method is not possible, our Customer Service team may request your bank account details (IBAN) to process the refund via bank transfer.
Please note that cash refunds are not available at any Call It Spring store under any circumstances.
Return Restrictions
- For hygiene reasons, earrings, jewelry, sunglasses, hair accessories, cosmetics, socks, and underwear cannot be returned or exchanged.
- Items must be returned unworn, unused, and in their original packaging, which must also be in good condition.
- Items purchased as part of a bundle or promotion, such as Buy 1 Get 1 Free, must be returned together for the refund to be processed. If all promotional items are not returned together, an additional SAR 25 shipping fee may apply.
- If a non-returnable or incorrect item is returned, the return may be declined and a SAR 25 shipping fee may apply to send the item back to your address.
Warranty Policy
If your footwear is found to be defective or faulty within 60 days from the date of purchase, please contact our Customer Service team to submit a warranty claim.
Please provide all required details and supporting information when submitting your request. Our Customer Service team will review the claim and assist you accordingly.
Footwear may be considered defective in cases such as:
- Broken zippers
- Broken heels or top lifts
- Sole separation from the shoe due to stitching or glue failure
- Footbed or insole separation caused by glue failure
- Functional straps, buckles, or elastics coming apart
- Vegan leather peeling or cracking that is not caused by normal wear and tear
- Medium or large decorative ornaments falling off
Ready To File A Claim?
FAQs
How can I return my Buy Now, Pay Later (BNPL) order?
Tamara
Orders paid using Tamara can be returned according to our standard return policy.
Once the return is approved, the refund will be processed back to the original Tamara payment method/account.
Please do not contact Tamara directly to request a return. The return must first be processed through Call It Spring Customer Service or our Returns Center.
If you experience any issue with your Tamara payment after the refund has been processed, please contact Tamara Customer Service directly.
Feedback to share?
We would love to hear from you about your shopping experience, or any feedback you would like to provide regarding our website or in store services.