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Payment Methods
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Billing address must match your name, address and postal code exactly as they appear on your credit card statement.
We currently deliver within Saudi Arabia only. Please ensure your billing and shipping details are entered correctly at checkout.
Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- mada
- Apple Pay
- Tamara
For orders paid using Tamara, refunds will be processed back to the original Tamara payment method in accordance with our Return Policy.
Payment
Why is my credit card information not being accepted?
Please double-check your card number, expiry date, CVV, and billing information. Make sure all details are entered correctly and match the information registered with your bank.
If the payment is still not accepted, please contact your bank or try another available payment method.
How long will it take for me to receive my refund?
Once your return or warranty claim has been approved and processed, the refund will be issued to the original payment method. Refunds may take 2–5 business days to appear, depending on your bank or payment provider. In some cases, it may take up to 15 business days for the amount to be reflected in your account.
If a refund to the original payment method is not possible, our Customer Service team may request your bank account details to process the refund via bank transfer. Cash refunds are not available in stores.
How do I use my promo code?
Promo codes can be applied at checkout. Enter your code in the promo code or discount code field before completing your order.
Please make sure the code is entered exactly as provided. Promo codes may be subject to specific terms and conditions and may not be combined with other offers or promotions.
I was charged but didn’t receive an order confirmation. What should I do?
Please check your inbox, spam, and junk folders, as the confirmation email may have been filtered there. Also, verify that the email address entered at checkout is correct.
If you have been charged and still cannot find your order confirmation, please contact our Customer Service team with your payment details so we can assist you.
My payment went through, but the order status is still pending. Why?
Your order may require additional time for payment verification and processing. If your payment has been successfully completed, please allow some time for the order status to update.
Orders are processed during business days. Orders placed during weekends or public holidays may begin processing on the next business day.
If your order remains pending for an extended period, please contact our Customer Service team with your order number for assistance.
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We would love to hear from you about your shopping experience, or any feedback you would like to provide regarding our website or in store services.